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Invidious > Channel > CareforCustomers

CareforCustomers	16500 subscribers    RSS
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YT 5 minutes 4 seconds 1.6K views Shared 4 years ago CareforCustomers Save Hours of Spreadsheet Work with Pivot Tables YT 10 minutes 43 seconds 3.2K views Shared 5 years ago CareforCustomers The Key Metric to Contact Center Financial Success YT 9 minutes 20 seconds 7.1K views Shared 5 years ago CareforCustomers Improve Contact Center Performance - Study your best performers AHT and learn from their techniques.

YT 3 minutes 57 seconds 18K views Shared 5 years ago CareforCustomers How to Calculate Your Weighted Average Service Level YT 10 minutes 15 seconds 27K views Shared 5 years ago CareforCustomers How Many Agents Do You Need - Vol 2 YT 11 minutes 50 seconds 1.6K views Shared 5 years ago CareforCustomers Improving Inbound Contact Center Sales

YT 11 minutes 59 seconds 9.8K views Shared 5 years ago CareforCustomers Stack Ranking Drives Better Performance in Your Contact Center YT 10 minutes 21 seconds 52K views Shared 6 years ago CareforCustomers Take this Call Center Manager Test YT 12 minutes 59 seconds 62K views Shared 6 years ago CareforCustomers Workforce Management 50+ Tips to Remember When You Create Your Workforce Plan

YT 14 minutes 14 seconds 1K views Shared 8 years ago CareforCustomers 10 Steps to Help You Become a Home Agent YT 7 minutes 1 second 1.6K views Shared 8 years ago CareforCustomers What Your Call Center Can Learn From Aviation's Outstanding Safety Record. YT 9 minutes 8 seconds 180K views Shared 9 years ago CareforCustomers 15 Steps To Becoming The Best Team Leader in the Call Center Industry

YT 13 minutes 23 seconds 96K views Shared 10 years ago CareforCustomers Become a Team Leader - 12 Step Plan to Success YT 11 minutes 6 seconds 8.2K views Shared 11 years ago CareforCustomers How to Use Scorecards to Drive Success in Your Contact Center YT 1 minute 28 seconds 626 views Shared 12 years ago CareforCustomers Why Good Service is Important to a Company's Social Media Efforts

YT 1 minute 3 seconds 1K views Shared 12 years ago CareforCustomers How Can We Help You? YT 13 minutes 24 seconds 144K views Shared 12 years ago CareforCustomers How to Reduce AHT in a Call Center YT 11 minutes 18 seconds 67K views Shared 12 years ago CareforCustomers Business Contract Basics - Important Points to Remember When Putting Together a Contract

YT 13 minutes 41 seconds 6.6K views Shared 14 years ago CareforCustomers How Outsourcers Charge for Their Services YT 15 minutes 17 seconds 25K views Shared 14 years ago CareforCustomers Call Centre Budget - Complete List of Items for Your Budget YT 11 minutes 36 seconds 3.3K views Shared 14 years ago CareforCustomers 10 Ways to Ensure Your Contact Center Outsourcing Contract Goes Well

YT 12 minutes 31 seconds 13K views Shared 14 years ago CareforCustomers Voice Analytics in a Contact Center. What to look out for. YT 7 minutes 45 seconds 62K views Shared 14 years ago CareforCustomers Call Center Reporting - Improve the Understanding of Your Data YT 5 minutes 44 seconds 71K views Shared 14 years ago CareforCustomers Call Center Management - Report Time and Quality Together in One Number

YT 9 minutes 4 seconds 125K views Shared 14 years ago CareforCustomers Do I Want to be a Call Centre Agent? Part 2 YT 10 minutes 39 seconds 593K views Shared 14 years ago CareforCustomers Do I Want to be a Call Centre Agent? Part 1 YT 5 minutes 17 seconds 39K views Shared 14 years ago CareforCustomers Call Centre Management - Service Level Impacts

YT 3 minutes 22 seconds 18K views Shared 14 years ago CareforCustomers Call Center Management - Agent Costs YT 5 minutes 2 seconds 182K views Shared 14 years ago CareforCustomers Call Center Management - Calculate the # of agents you need. (Volume 1 of 2) YT 5 minutes 34 seconds 64K views Shared 14 years ago CareforCustomers Call Center Management - Occupancy, the Call Center Killer

YT 3 minutes 29 seconds 5.4K views Shared 14 years ago CareforCustomers Call Center Management - Agent Cheat Sheets - good or bad in the Call Center? YT 3 minutes 33 seconds 16K views Shared 14 years ago CareforCustomers Call Center Management - FCR (First Call Resolution) Overview YT 3 minutes 29 seconds 54K views Shared 14 years ago CareforCustomers Call Center Management - IVR (Interactive Voice Response Unit) Overview

YT 56 seconds 18K views Shared 14 years ago CareforCustomers Call Center Management - ACD (Automatic Call Distributor)