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Invidious > Channel > soundtraining.net

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YT 1 minute 32 seconds Don Crawley, Author of The Compassionate Geek Introduction to Don R. Crawley, IT Customer Service Author and Speaker YT 46 seconds Don Crawley, Author of The Compassionate Geek The Compassionate Geek: How Engineers, IT Pros, & Tech Specialists Can Master Customer Service YT 1 minute 59 seconds soundtraining.net The Other Skill Set Required for Success in I.T. Careers: Customer Service Training 101

YT 3 minutes 31 seconds Don Crawley, Author of The Compassionate Geek Why Customer Service Matters for IT Professionals: Customer Service Training 101 YT 2 minutes 10 seconds Don Crawley, Author of The Compassionate Geek The Four All-Star Traits of the Customer Service Masters: Customer Service Training 101 YT 2 minutes 9 seconds Don Crawley, Author of The Compassionate Geek How to Use Emotional Intelligence to Improve Customer Service: Customer Service Training 101

YT 6 minutes 52 seconds soundtraining.net The Six Key Steps to Handle a Tech Support Call: Customer Service Training 101 YT 3 minutes 1 second Don Crawley, Author of The Compassionate Geek 5 Levels of Listening (How to Be a Better Listener): Customer Service Training 101 YT 2 minutes 26 seconds Don Crawley, Author of The Compassionate Geek 10 Ways to Be a Better Listener: Customer Service Training 101

YT 1 minute 57 seconds Don Crawley, Author of The Compassionate Geek How to Deal with an Angry Customer or End-User: Customer Service Training 101 YT 2 minutes 1 second Don Crawley, Author of The Compassionate Geek It's Okay to Make Mistakes (Thanks to Grace): Customer Service Training 101 YT 2 minutes 5 seconds Don Crawley, Author of The Compassionate Geek The Transforming Power of Gratitude: Customer Service Training 101

YT 54 minutes 10 seconds Pluralsight IT - Training Archive Customer Service for IT Pros Webinar | Compassionate Geek w/ Don Crawley YT 2 minutes 51 seconds Don Crawley, Author of The Compassionate Geek Three Tips for Anger Management: Customer Service Training 101 YT 3 minutes 1 second Don Crawley, Author of The Compassionate Geek How to Deliver Bad News: Customer Service Training 101

YT 4 minutes 46 seconds Don Crawley, Author of The Compassionate Geek 7 Ways to Become More Compassionate: Customer Service Training 101 YT 3 minutes 26 seconds Don Crawley, Author of The Compassionate Geek Seven Ways to Improve Your Empathy YT 4 minutes 54 seconds Don Crawley, Author of The Compassionate Geek Top 10 Ways to be a Good Listener: Customer Service Training 101

YT 1 second [Private video] YT 6 minutes 33 seconds Don Crawley, Author of The Compassionate Geek Problem Solving Skills: Troubleshooting for IT Professionals